Contact Us: 781-705-6400

When Should You Call In an Elder Mediator? — Massachusetts

By Harry S. Margolis

Crystal Thorpe of Elder Decisions recently spoke at a MassHealth planning program on families, attorneys and other professionals can use mediation to resolve family disputes that otherwise may go unaddressed or lead to costly and traumatic litigation. Often disagreements and CrystalThorpemisunderstandings lead to families breaking apart, affecting descendants for generations. A successful resolution can preserve family ties to the benefit of the entire family tree.

Situations where elder mediation can be the best route to keeping families together can include the following:

  • Mom or dad is beginning to need help and families members (as well as mom or dad) can’t decide on the best living arrangement: stay at home with help, move in with one of the children, move to assisted living, or move to an apartment.

  • One child decides to leave work to move in and take care of mom. Should she be paid for doing so and, if so, how much?

  • Dad moves in with daughter and son-in-law who need to build an addition to their house to accommodate him. Should dad pay for this? If he doesn’t live there long, should other siblings be compensated?

  • Daughter is taking care of mom and dad, driving them to appointments, visiting them daily, helping them pay their bills. She resents the fact that son in California isn’t helping out and doesn’t share any information with him. Son feels both guilt and relief that his sister is taking care of their parents, but he’s also questioning some of the decisions she makes and isn’t convinced that his sister isn’t siphoning off some of their parents funds.

  • Through all of these situations, mom or dad is telling each child more or less what he or she wants to hear in order to avoid arguments, but creating trouble between the children.

  • Mom in her estate plan wants to give divorced daughter more than highly successful son, but is afraid that son will feel hurt and unloved.

  • Family has vacation home that the parents would like to have stay in the family, but some of their children use it more than others. How can those who don’t use the house be compensated? Should there be a buy out mechanism? How will operating expenses be funded?

  • After the parents pass away, family members are fighting over personal belongings of little monetary value but of great sentimental importance. 

  • After mom dies, father starts dating a younger woman and children fear that their inheritance will go to this new interloper along with the loss of their connection to their dad.

Some families can work out these issues on their own, but many cannot, and the disagreements or hurts either fester or break out into open conflict. Neither result is healthy for anyone concerned. They often go unresolved with family members drifting apart. Other times families argue and have a clear break. Less often, these disputes turn into litigation. Resolution through mediation can bring much better results.

Ms. Thorpe suggests that people often get stuck with their positions — that mom should move to assisted living, that the vacation house should be sold, that they should get the family silver because their sister already got the china. She tries to get people to move away from these fixed positions by asking them to start by stating their interests. Are they concerned about mom’s safety? About saving money? About everyone getting exactly the same inheritance from mom and dad? About their own financial security?

She finds that when family members state their interests they often find that there’s more common ground than appeared at first. Also, by giving every family member the opportunity to express themselves without as much fear of the reaction, they can also hear one another better. Their sister isn’t just shrill and intransigent. She’s also exhausted and really worried about dad. Brother isn’t just overbearing and condescending. He’s also worried about dad and totally stressed out about the possibility of losing his job.

The mediation process is voluntary and is often undercut by the unwillingness of one or more family members to participate. It takes time, costs money and there’s no guarantee of success. But skilled mediators can often bring families back together who otherwise would break apart forever. This can be well worth the time and expense and may be much cheaper and more pleasant than the alternative.

To learn more go to the following websites: (Massachusetts Council on Family Mediation)

Newsletter Sign Up

Contact Us

We’ve moved. But not far. Our new address is: 20 William Street, Suite 320, Wellesley, MA 02481

Contact Haley

Contact Steven

Contact Sarah Henry

Contact Michael

Contact Sarah Hartline

Contact Laura

Contact Patricia

Contact Jeffrey

Contact Harry